Patient Pathway Navigator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 21,000 - 27,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, with its main Kingston Hospital site and several community clinics. The role supports the multi-disciplinary team by managing the patient pathway from referral to discharge and by coordinating appointments, referrals and clinic communications.

The post holder will ensure accurate logging, proactive capacity management, and adherence to standard operating procedures to maintain smooth patient flow and

Responsibilities

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring capacity is proactively and efficiently used.
• Ensure that any diagnostics and investigations required as part of the patient pathway have been requested.
• Assist in the co-ordination of appointments and procedures at other hospitals and organisations.
• Ensure clinic outcomes are recorded accurately on CRS.
• Under supervision, complete clinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics as requested by Admin Manager/Team Leader, in line with waiting time targets.
• Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP.

Job description

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, with its main Kingston Hospital site and several community clinics. The role supports the multi-disciplinary team by managing the patient pathway from referral to discharge and by coordinating appointments, referrals and clinic communications.

The post holder will ensure accurate logging, proactive capacity management, and adherence to standard operating procedures to maintain smooth patient flow and