Patient Pathway & RTT Coordinator

Homerton Healthcare NHS Foundation Trust; Royal Borough of Greenwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking a Patient Pathway Assistant to support RTT validation and patient pathway tracking within the Validation Team. You will help manage waiting lists, book outpatient appointments, and ensure data quality across PAS and related systems.

The role requires strong organisational and communication skills, ability to work to RTT guidance, and a commitment to excellent patient service in a fast-paced NHS environment.

Qualifications

• Experience of data collection and data entry.
• Experience of working in administration/customer service.
• Experience of using hospital administration electronic patient record systems.
• Knowledge of patient confidentiality and need for data accuracy.
• Ability to work in a team and handle public calls.

Responsibilities

• Answering calls using the Call Centre Storm System for Acute and Clinical Assessment services.
• Manage and action worklists to keep patient pathways up to date.
• Book, amend and manage outpatient appointments in line with RTT rules.
• Apply RTT guidance and escalate delays or pathway issues.
• Handle inbound and outbound calls across Acute and CAS lines.
• Liaise with clinical and booking teams to resolve queries.
• Maintain accurate records on PAS and other systems.
• Deliver high-standard customer service with professional and sensitive handling.

Skills

Able to work as part of a team

Confident with public and patient call

Work under pressure

Computer literate and keyboard skills

Personal development and training

Education

A Level or equivalent

NVQ level 2/3

Tools

PAS systems

Job description

Homerton Healthcare NHS Foundation Trust is seeking a Patient Pathway Assistant to support RTT validation and patient pathway tracking within the Validation Team. You will help manage waiting lists, book outpatient appointments, and ensure data quality across PAS and related systems.

The role requires strong organisational and communication skills, ability to work to RTT guidance, and a commitment to excellent patient service in a fast-paced NHS environment.