Patient Pathway Lead | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading healthcare provider in London is seeking three band 5 Patient Pathway Leads for their Foot & Ankle and Spinal departments. The successful candidates will support the multidisciplinary team in managing patient pathways from referral to discharge while ensuring high-quality service delivery. This role requires strong leadership and excellent communication skills, with a focus on providing exceptional customer service and maintaining quality targets.

Benefits

24/7 access to wellbeing support

Rewards & Recognition platform

Dedicated Staff Wellbeing Hub

Salary sacrifice schemes for transport and childcare

Qualifications

• Expert knowledge of patient pathway and administrative procedures.
• Ability to manage the whole patient pathway effectively.
• Excellent communication and customer service skills.

Responsibilities

• Supervise and lead the delivery of a high-quality patient service.
• Support the team in managing patient pathways from referral to discharge.
• Monitor waiting lists and capacity within the service.

Job description

Overview

We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments. The post holders, working closely with the Deputy Service Manager, will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.

The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints. The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

Key Responsibilities

• Communication & Patient Liaison
• Co‑ordinating Care
• Data Management & Quality
• Supporting Clinical Teams
• Management responsibilities
• Service Development and Improvement

Benefits

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.

Our Commitment to an Inclusive and Diverse Workforce

At RNOH, we're committed to being actively anti‑discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

At RNOH, we are more than a workplace—we are committed to patients, to excellence, and the wellbeing of our staff.

Disability Confident

As a Disability Confident employer, we will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .