Patient Pathway Coordinator - Respiratory Department

Epsom and St Helier University Hospitals; Epsom, St Helier; Remote; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Patient Pathway Coordinator in the Respiratory Department. The role is Band 4, fixed term for 12 months, full-time (37.5 hours/week, Mon-Fri 09:00-17:00) at Epsom & St Helier Hospital.

You will support high-quality patient care through administrative coordination of pathways from referral to discharge. Based in the Respiratory team, you will be the point of contact for administrative issues, tracking patients and coordinating

Qualifications

• GCSE English (or equivalent) good standard.
• NVQ level 3 in Business Administration or Customer Care or equivalent.
• Experience using IT/patient administration systems.
• Experience in a healthcare setting patient administration.
• Experience in a hospital/healthcare role.

Responsibilities

• Coordinate and schedule an expanded programme of work.
• Support administration and outpatient activity scheduling for Respiratory.
• Provide essential administrative coordination to the Respiratory Service, with focus on ILD.
• Track patient referrals through treatment/discharge.
• Handle patient and clinician queries; provide day-to-day support; may work at both hospital sites.

Skills

Customer care

Task prioritisation

Computer literacy

NHS pathway knowledge

Healthcare admin systems

Equality & diversity

Education

GCSE English

NVQ 3 in Business Admin or Customer Care

Tools

Electronic patient records

Job description

Patient Pathway Coordinator - Respiratory Department

Band 4

Main area Respiratory Grade Band 4 Contract 12 months (Fixed term 12 months) Hours Full time - 37.5 hours per week (Monday - Friday, 09:00am - 17:00pm) Job ref 343-8222635-B4

Site Epsom & St Helier Hospital Town Epsom Salary £33,262 - £36,027 p.a incl of HCAS Outer Salary period Yearly Closing 04/10/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Assistant Service Manager for Respiratory, you will work closely with the Respiratory Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Respiratory service and provide essential administrative coordination to the Service with a particular focus on our Interstitial Lung Disease Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Person specification

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above
• NVQ level 3 in Business Administration or Customer Care of equivalent

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience working in a similar role in a hospital/health care setting

Skills and knowledge

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision
• Computer proficiency
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Equality and diversity knowledge

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.