Patient Pathway Coordinator - Neurology Department

Epsom and St Helier University Hospitals; The Wells; On-site; GBP 20,000 - 25,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking an administrative and clerical support post to help deliver high-quality patient care. You will coordinate patient journeys from referral to treatment or discharge, acting as a key point of contact for administrative issues within the clinical pathway.

The role focuses on maintaining accurate PAS records, scheduling clinics, and supporting clinicians with timely, efficient service delivery across Trust services.

Qualifications

• Experience in administrative roles within healthcare or public sector.
• Strong organisation and time-management abilities.
• Excellent patient-facing communication and attention to detail.

Responsibilities

• Schedule patients and manage referrals to meet NHS targets.
• Maintain clinicians' diaries and outpatient/treatment sessions.
• Ensure accurate entry of patient details on PAS systems.
• Attend meetings with clinical teams to improve processes.

Skills

Administrative skills

Communication skills

Diary management

Job description

A Vacancy at Epsom and St Helier University Hospitals NHS Trust.

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.

To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.