Patient Pathway Coordinator (CAT 7 Acute Paediatrics)

Royal Berkshire; Reading; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Patient Pathway Coordinator (PPC) at Band 4 to provide specialist admin support to the Paediatrics team. You will handle phone enquiries, schedule appointments and manage clinic letters in a fast-paced NHS environment.

The role requires good IT skills, experience with Microsoft Office, and ability to work with patients and colleagues at all levels while ensuring high quality, confidential service.

Qualifications

• Experience in NHS administration or healthcare settings.
• GCSE English and Maths (A-C) or equivalent.
• Proficient IT skills and ability to use multiple computer systems.

Responsibilities

• Provide comprehensive administrative support to the Clinical Team.
• Answer patient calls, schedule appointments and process clinic letters.
• Handle patient queries with confidentiality and high-quality service.

Skills

Administration / Customer Care

Communication with patients

IT skills

Education

GCSE English & Maths

Tools

Microsoft Office Suite

Job description

Patient Pathway Coordinator (CAT 7 Acute Paediatrics)

This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).

We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Paediatrics team.

You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

Main duties of the job

The role will provide comprehensive administrative support to the Clinical Team.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

About us

Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is"Working together to provide outstanding care for our community."

We areCompassionate in our thoughts, words and actions

We areAspirational and have a true desire to be dynamic and to innovate

We areResourceful and responsible in the way we work and live

We areExcellent in our development, fairness and sharing best practice.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us, we pride ourselves, our staff and services on excellence.

We offer a range of learning and development for all employees may you be clinical or non-clinical.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

• Administration/ Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C

Knowledge

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a healthcare setting
• Experience of handling patient/customer queries
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of working in a multidisciplinary team

Previous Experience

• NHS Admin Experience
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of handling complaints

IT Skills

• Experience of using full range of IT systems including accurate data entry, typing and checking skills
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature

Abilities on Systems and process

• Experience of using patient data systems.
• Experience on following standard operating procedures on hospital processes and systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.