Band 3 Patient Pathway Administrator

Kingston Hospital; Kingston upon Thames; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a full-time Administrative Assistant to join the Surgical Pre-Assessment team at Kingston Hospital. You will support the busy nursing team by booking telephone and face-to-face appointments and assisting with the new screening process.

Ideal candidates will have good clerical experience, excellent IT skills, and the ability to work both with patients and independently.

Qualifications

• GCSE Maths & English or equivalent.
• NVQ Level 2 in Business Administration/Customer Care or equivalent experience.
• Experience in healthcare administrative systems is desirable.

Responsibilities

• Book telephone and face-to-face appointments for Surgical Pre-Assessment.
• Support the busy nursing team with admin tasks and patient information.
• Maintain spreadsheets and support the new screening process.
• Work five days a week, Monday to Friday, in a full-time role.

Skills

Communication skills

Telephone manner

Attention to detail

Organisational skills

MS Word

MS Excel

Education

GCSE Maths & English

NVQ Level 2 in Business Administration/Customer Care

Tools

MS Word

MS Excel

Job description

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

An exciting opportunity has arisen for a full-time Administrative Assistant to join our friendly and professional team in the Surgical Pre-Assessment team at Kingston Hospital. We are looking for someone with good clerical experience and excellent IT skills. The successful candidate must enjoy working in both a patient facing environment but also be happy to work independently.

You will be supporting the busy nursing team, booking Surgical Pre-Assessment telephone and face-to-face appointments. You will also be involved with our new screening process, contacting patients and maintaining spreadsheets

Please note that this is a 6 month fixed term contract

Main duties of the job

The successful applicant must be personable and have the ability to communicate with staff of all levels with an organised and motivated approach.

Ideally you will have previous experience of working in admin within the healthcare sector. A willingness to learn is essential and full training and support will be given on all aspects of this role.

The role will involve booking appointments, ensuring the nurses have all the relevant information for their clinics and supporting the reception area when required.

This post is a full-time position and the successful applicant will be required to work 5 days a week Monday to Friday.

Please see the Job Description for a comprehensive list of duties.

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

Note: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

• GCSE Maths & English or equivalent level of education
• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience

Experience

• Experience of healthcare administrative systems and processes
• Experience of working within a multi-disciplinary team
• Experience of working with the general public

Skills

• Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
• Demonstrate excellent communication skills with all levels of staff and patients
• Demonstrate a good telephone manner and technique
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Ability to follow instructions; guidelines and procedures
• Has flexible approach and attitude
• Good organisational and administrative skills
• Computer/keyboard skills in MS word and excel
• Be proactive in contributing to service improvement
• Be willing to participate in the promotion of effective team working

Knowledge

• Awareness of patient pathways
• Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
• Understanding of Primary Care, GP and community services
• Basic knowledge of medical terminology

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.