Patient Pathway Coordinator

Croydon Health Services NHS Foundation Trust; City Of London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking a Band 4 Patient Pathway Coordinator for a 12-month fixed-term role within the Dermatology and Plastics POD 4 team. You will manage patient pathways from referral to discharge, act as a key contact for patients, and supervise the POD team to ensure timely and accurate administration.

The role requires NHS administrative experience, knowledge of RTT and cancer waiting times, and strong IT skills.

Qualifications

• NVQ Level 4 in Business Administration/Customer Care or equivalent experience.
• GCSE/ O level or equivalent including Maths and English (Grade C or higher).
• Understanding of 18 Week RTT pathways and targets.
• Understanding of Cancer waiting time rules/targets.
• Excellent Written and verbal communication skills.
• Exceptional Customer Service skills.

Responsibilities

• Be the main point of contact for patients' pathways of care.
• Work in a multidisciplinary POD team to manage patient pathways from referral to discharge.
• Supervise and allocate work across the POD team.
• Follow SOPs to ensure accuracy and timely delivery of tasks.

Skills

Team player

Confidentiality

Customer service

Excellent communication

Education

NVQ Level 4 in Business Administration/Customer Care

GCSE Maths and English (or equivalent)

Tools

Microsoft Word

Cerner/ERS

Job description

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Patient Pathway Coordinator

Band 4 - 12 Months Fix Term

An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Dermatology and Plastics - POD 4 team.

The post holder will work as part of a multidisciplinary Point of Delivery (POD) team, providing proactive support in managing patient pathways from referral through to discharge. They will ensure pathways are managed in a timely and efficient manner and act as a key point of contact for patients regarding all administrative aspects of their care.

Interview Date TBC

Main duties of the job

The post holder will act as the main point of contact for all administrative matters relating to patients' pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.

The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification**

Person specification

Qualifications

Essential criteria

• NVQ Level 4 in Business Administration/Customer Care or equivalent experience
• Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
• Understanding of 18 Week RTT pathways and targets
• Understanding of Cancer waiting time rules/target and performance indicators
• Excellent Written and verbal communication skills
• Exceptional Customer Service skills

Desirable criteria

• Evidence of on-going continuous personal development (CPD) and training
• NHS / Health Care Experience
• Proficient in Microsoft word packages

Experience

Essential criteria

• Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions)
• Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
• Knowledge of NHS patient pathways - RTT & Cancer
• Experience of prioritising own workload

Desirable criteria

• Experience in working in a multi-disciplinary environment

Skills

Essential criteria

• Evidence of being a team player
• Example of Confidentiality

Desirable criteria

• Experience of customer service in a multi-cultural environment