Patient Pathway Coordinator - Cardiology

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is recruiting for a Band 4 administrator in Cardiology at Epsom Hospital. You will support coordination and scheduling for an expanded Cardiology programme and provide patient-centred administrative services.

Reporting to the Assistant Service Manager for Cardiology, the role involves cross-site working, patient queries, and ensuring high standards of service across day case, inpatient, and outpatient activity.

Qualifications

• GCSE English at grade C or above.
• ECDL qualification.
• NVQ or working toward NVQ or equivalent.

Responsibilities

• Coordinate and schedule an expanded Cardiology programme.
• Support day case, inpatient and outpatient activity.
• Handle patient queries with excellent customer service.
• Cross-site working between Epsom and St Helier sites.
• Ensure compliance with data protection and confidentiality.

Skills

Communication skills

Customer service

IT literacy

Teamwork

Education

GCSE English

ECDL

NVQ or equivalent

Tools

Cerner

PAS systems

Job description

Band 4

Main area Cardiology Grade Band 4 Contract Fixed term: 12 months (N/A) Hours Full time - 37.5 hours per week Job ref 343-8119636-SC-B4-FT-A

Site Epsom Hospital Town Epsom Salary £33,262 - £36,027 Pa incl HCAS Outer pro rata Salary period Yearly Closing 06/10/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services.

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

The successful candidate must be adaptable in their approach, and demonstrate a commitment to high calibre, patient centred care.

Main duties of the job

This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Assistant Service Manager for Cardiology, you will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

"There will be an opportunity to discuss the base site for this role at interview. All Cardiology PPC roles require cross site working, but the successful candidate will be primarily based on either the St Helier or Epsom site. There is scope to consider basing the position at either the St Helier or Epsom site, depending on Candidate preference and discussion at interview."

Person specification

Knowledge

• Computer literate, with experience of using a keyboard
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Understanding of principles of equality and diversity
• Knowledge of NHS service provision including national waiting time standards
• Understanding of medical terminology
• Knowledge of healthcare administrative systems and processes

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• ECDL
• NVQ or working towards NVQ or equivalent

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience working with Cerner
• Experience working in a similar patient administration role in a hospital/health care setting

Skills

• Knowledge & awareness of diversity and human rights as appropriate to your role
• Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
• Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
• Ability to provide a customer focused service
• Knowledge of dealing with customer complaints and experience of customer care.
• The ability to prioritise tasks effectively without direct supervision
• Evidence of ability to prioritise workload and work without direct supervision
• Demonstrates excellent interpersonal, verbal and written communication skills

Other Requirements

• Able to demonstrate that you are honest, reliable and trustworthy
• Treat patients, visitors, colleagues with respect
• Ability to travel between Trust sites
• Ability to be flexible to meet the needs of the team, the service and the Trust
• Demonstrates excellent interpersonal, verbal and written communication skills.
• Evidence of ability to prioritise workload and work without direct supervision.
• Proactive, takes own initiative and solution oriented
• Willing to take ownership and accountability
• Curious

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.