Patient Pathway Coordinator - Breast Unit

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 27,000; Part time

Job summary

Royal United Hospitals Bath NHS Foundation Trust invites applications for the Patient Pathway Coordinator in the Breast Unit. This part-time Band 3 position (22.5 hours per week) is based onsite at the Royal United Hospital Bath, providing a full administrative service to the breast unit, including welcoming patients at reception.

You will need strong communication, attention to detail, and the ability to coordinate with clinicians to ensure patients receive timely treatment, with full training

Qualifications

• Experience in customer/patient focused environments.
• Understanding the importance of confidentiality.
• Experience dealing with people in person or on the phone.
• Experience managing patient appointments.

Responsibilities

• Provide a full administration service to the Breast Unit and welcome patients at reception.
• Coordinate pathways and liaise with clinicians to keep treatment schedules on track.
• Maintain accuracy and attention to detail in all administrative tasks.

Skills

Customer service

Confidentiality

People skills

Appointment management

Education

GCSE/O level

Job description

Main area Breast Unit Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Must work mondays, fridays and one other day) Job ref 427-8180836-A

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Bath Town Bath Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 12/10/2026 23:59

Patient Pathway Coordinator - Breast Unit

Band 3

Job overview

This is an exciting opportunity to join our Breast Unit admin team as aPatient Pathway Coordinator.

This post is based onsite and is a key role within the Trust where you will provide a full and comprehensive administration service to the Breast Unit, including welcoming patients at reception.

There is always something different to learn and it is a fast paced role. needing attention to detail

If you're someone who enjoys talking to people, has a calm and empathetic nature and can work on their own initiative - this could be the job for you.

You will need to have a good attention to detail, and be able to negotiate with clinicians and patients to ensure that patients receive their treatment within our target times.

Full support and training is provided.

This is a part time post at 22.5 hours per week – you must be able to work on Mondays and Fridays, and any other day of the week.

Main duties of the job

To provide a full and comprehensive administration service to the Breast Unit, including welcoming patients at reception. This will require the post holder to possess great communication skills and a warm welcoming manner.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about the role.

Person specification

Knowledge and Experience

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Experience dealing with people (customers, patients) over the telephone or in person
• Experience of dealing with patients appointments

Specific Skills

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Excellent organizational skills
• Ability to work as part of a team

Qualifications

• Educated to GCSE/O level or equivalent work experience

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.