Asst. Patient Pathway Coordinator (CAT 9 Rheumatology) - 37.5 hrs p/w

Royal Berkshire; Reading; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 3 Assistant Patient Pathway Coordinator to support the Patient Pathway Manager and coordinators with delegated operational activities, working autonomously using initiative and specialist knowledge.

This on-site role (no remote working) requires experience in scheduling outpatient appointments, IT/patient data systems, and providing information to patients or treatment teams to ensure a smooth pathway from referral to discharge

Qualifications

• GCSE or equivalent required.
• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or equivalent.
• Experience using IT systems and patient data systems.
• Experience scheduling outpatient appointments and/or admissions.
• Experience working with patients and providing information regarding appointments or treatment.

Responsibilities

• Specialise in specific modality appointment bookings, with overview knowledge of all booking processes.
• Ensure compliance with scheduling guidelines, protocols and clinical targets while managing timetable changes and capacity impact.
• Be the point of contact for all administrative issues relating to the patient pathway of care.
• Work in a multidisciplinary team to proactively manage the patient pathway from referral to discharge.
• Provide a consistent, accessible, customer-focused contact to patients and clinicians.

Skills

Administrative coordination

Customer service

Communication skills

Education

GCSE or equivalent

A-level or NVQ4 in Business Admin/Customer Care or equivalent

Tools

IT systems

Patient data systems

Job description

Band 3 Assistant Patient Pathway Coordinator (CAT 9 - Rheumatology)

This is a full-time post for 37.5 hours per week.

An exciting opportunity has arisen for a motivated individual to join our Rheumatology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

PLEASE NOTE: This is an on-site role and is not suitable for remote working.

Main duties of the job

To specialise in specific modality appointment bookings, but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

To be the point of contact for all administrative issues relating to patients pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

• GCSE or equivalent
• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of working in healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.