Hospital Admin & Patient Services Assistant

University Hospitals Of Leicester Nhs Trust; Melton Mowbray; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

University Hospitals of Leicester NHS Trust in England is seeking a welcoming reception administrator to cover front-of-house duties within the outpatient setting.

You will handle patient check-ins, appointment bookings and day-to-day admin, ensuring timely, accurate patient records and courteous service to patients, visitors and staff.

The role requires good GCSEs, solid computer skills and experience in public-facing roles; flexible, team‑oriented and able to work under pressure.

Competenze

• Good general education to GCSE level including English and Maths.
• Computer skills and familiarity with Microsoft Office.
• Experience of working with the general public in a face-to-face role.
• Knowledge of hospital systems and booking procedures.

Mansioni

• Provide cover on reception, directing patients, visitors and staff.
• Prepare patient information for clinical sessions.
• Book patients in/out of clinics for the outpatient department.
• Admit and discharge patients attending day-case when necessary.
• Book follow-up appointments as needed.
• Ensure RTT outcomes entered into the Patients Administration System.
• Ensure that test results are available for outpatient clinics.
• Liaise with the department manager and outpatient staff to complete request forms.
• Liaise with other hospitals and departments to obtain case notes and results of investigations.
• Promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.
• Use the computerised patient records system for bookings and providing labels.
• Deal with hearing aid battery requests (ordering, replacements, etc.).
• Ensure case notes dispatched on time and arrange urgent transportation if required.
• Prioritise work to meet deadlines.
• Arrange patient transport

Conoscenze

Teamwork

Calm under pressure

Formazione

GCSE English and Maths

Strumenti

Microsoft Office

Descrizione del lavoro

University Hospitals of Leicester NHS Trust in England is seeking a welcoming reception administrator to cover front-of-house duties within the outpatient setting.

You will handle patient check-ins, appointment bookings and day-to-day admin, ensuring timely, accurate patient records and courteous service to patients, visitors and staff.

The role requires good GCSEs, solid computer skills and experience in public-facing roles; flexible, team‑oriented and able to work under pressure.