Patient Pathway Coordinator

The Methodist Church in Britain; Bath; Hybride; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Access to RUH staff benefits

Career development support

Staff wellbeing focus

Résumé du poste

The Royal United Hospitals Bath NHS Foundation Trust is seeking an administrator for the Paediatric Fatigue services team in Bath. This nine-month fixed-term role is full time with one day a week from home, supporting patient bookings, calls and coordination within the multidisciplinary team.

You will have proven administrative experience in busy healthcare settings; strong English communication and meticulous attention to detail are essential.

Qualifications

• Proven administrative or secretarial experience in a busy environment.
• Previous healthcare administration experience.
• Experience handling calls and messages.

Responsabilités

• Provide a full medical administrative service, including booking in and out appointments and scheduling or rescheduling them
• Act as first point of contact, answering all telephone enquiries and taking and passing on messages politely
• Use own judgement to prioritise issues and take action as appropriate
• Liaise with members of the multidisciplinary team to provide a quality service to patients
• Share responsibility for the smooth running of the administrative service to support safe patient care

Connaissances

Strong English

Attention to detail

Formation

GCSE English

GCSE Maths

Description du poste

This nine-month fixed-term post sits within the Paediatric Fatigue services team at Royal United Hospitals Bath NHS Foundation Trust. The role centres on administration for patients: booking and rescheduling appointments, answering calls and passing messages on, and working with the multidisciplinary team. It is full time, with one day a week working from home. Applicants need proven administrative experience in a busy setting and prior healthcare administration experience.

What the job involves

• Provide a full medical administrative service, including booking in and out appointments and scheduling or rescheduling them
• Act as first point of contact, answering all telephone enquiries and taking and passing on messages politely
• Use own judgement to prioritise issues and take action as appropriate
• Liaise with members of the multidisciplinary team to provide a quality service to patients
• Share responsibility for the smooth running of the administrative service to support safe patient care

Qualifications

• English and Maths GCSE at grade C or above, or equivalent Basic General Education

Experience

• Proven administrative or secretarial experience in a busy environment
• Previous healthcare administration experience

Skills & knowledge

• Excellent standard of written and spoken English
• Attention to detail and high levels of concentration

Nice to have

• Evidence of relevant administrative training courses successfully completed
• Proven experience of maintaining a patient or information database

What’s offered

• Access to RUH staff benefits
• Support to develop your career
• Staff wellbeing focus