Assistant Patient Pathway Administrator

The Methodist Church in Britain; Packmoor; On-site; GBP 20,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an adaptable Administrative Post to support patient pathways and outpatient services. You will help with booking follow-up appointments, maintain RTT status, and organise patient records using electronic systems.

The role also includes handling correspondence and covering for colleagues during leave or busy periods. Candidates should have GCSE English and Maths (A-C) and previous administration experience, with strong MS Office skills

Qualifications

• GCSE English and Maths (A-C) or equivalent.
• Experience using EPR systems (nice to have).
• Proven admin experience in a clinical/pathway setting (preferred).

Responsibilities

• Support day-to-day administrative functions across patient pathways.
• Assist with booking follow-up appointments and maintaining accurate RTT status.
• Prepare clinic notes, and collect and track patient records using EPR systems.
• Manage patient correspondence, including filing, post distribution and document handling.
• Respond to patient, staff and stakeholder enquiries professionally and promptly.
• Support Patient Pathway Administrators and cover absence or increased demand.
• Ensure accurate data entry and high data quality, maintaining confidentiality.
• Assist with clinic processes, including patient check-in and check-out and recording activity data.

Skills

Customer care

Communication skills

Adaptable communication

Education

GCSE English and Maths (A-C)

Tools

MS Office (Word/Excel/Outlook)

Job description

This administrative post sits within patient pathway and outpatient services at Oxford University Hospitals NHS Foundation Trust, alongside Patient Pathway Administrators. The work centres on booking follow-up appointments, keeping RTT status accurate, and tracking patient records and correspondence in electronic systems. It stands out for its cover role, stepping in during leave or busy periods across the pathway team. Fit depends on previous administrative experience and GCSE English and Maths at grade C or above.

What the job involves

• Support day-to-day administrative functions across patient pathways
• Assist with booking follow-up appointments and maintaining accurate RTT status
• Prepare clinic notes, and collect and track patient records using EPR systems
• Manage patient correspondence, including filing, post distribution and document handling
• Respond to patient, staff and stakeholder enquiries professionally and promptly
• Support Patient Pathway Administrators and cover absence or increased demand
• Ensure accurate data entry and high data quality, maintaining confidentiality
• Assist with clinic processes, including patient check-in and check-out and recording activity data

What’s required

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Experience

• Previous administration experience

Skills & knowledge

• MS Office, including Word, Excel and Outlook
• Excellent customer care and communication skills
• Ability to adapt communication style as required

Nice to have

• EPR experience