Senior Patient Administrator

The Methodist Church in Britain; Isleworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

High cost area supplement

Job summary

Queen Mary’s Maternity Unit at West Middlesex University Hospital, part of Chelsea and Westminster Hospital NHS Foundation Trust, is seeking a full-time senior administrative post. The postholder will coordinate Patient Administrators, manage induction bookings and theatre lists, and act as main contact between patients, clinicians and admin staff.

Working Monday to Friday, 9am–5pm, with cross-cover among Band 4 colleagues. Cerner familiarity preferred; six-month probation applies.

Qualifications

• English and Mathematics GCSE or equivalent.

Responsibilities

• Act as the primary point of contact for admin staff, clinicians and patients, keeping communication clear and timely.
• Assist the Team Leader with staff management of Patient Administrators and Assistant Patient Administrators, including workload, supervision, sickness, performance and appraisal
• Proactively manage patient pathways to deliver a high standard of service
• Deal with enquiries promptly, politely and confidentially, escalating as appropriate
• Produce accurate daily and weekly theatre lists and liaise with clinicians on case mix and scheduling
• Keep records up to date on Cerner, including activity, DNAs, discharges and demographic details
• Lead orientation and induction of new staff, and train and supervise team members
• Confirm appointments with women verbally and in writing, and book induction of labour appointments
• Monitor daily bottlenecks and breaches and report them to the Theatre Manager
• Support reception cover so patients receive an appropriate and welcoming service
• Collect and present performance data against departmental objectives
• Liaise with ward managers on fluctuations in theatre activity and source appropriate staffing

Skills

Communication

Teamwork

Supervising staff

Prioritisation

Education

GCSE English & Maths

Tools

Cerner

Job description

This is a full-time senior administrative post in the Maternity team at Queen Mary's Maternity Unit, West Middlesex University Hospital, part of Chelsea and Westminster Hospital NHS Foundation Trust. The postholder is the main point of contact between patients, clinicians and admin staff, and helps the Team Leader manage the Patient Administrators, theatre lists and induction bookings. Working Monday to Friday, 9am to 5pm, the role involves building cross-cover with other Band 4 colleagues, with some familiarity with Cerner preferred. A six-month probation applies.

What the job involves

• Act as the primary point of contact for admin staff, clinicians and patients, keeping communication clear and timely
• Assist the Team Leader with staff management of Patient Administrators and Assistant Patient Administrators, including workload, supervision, sickness, performance and appraisal
• Proactively manage patient pathways to deliver a high standard of service
• Deal with enquiries promptly, politely and confidentially, escalating as appropriate
• Produce accurate daily and weekly theatre lists and liaise with clinicians on case mix and scheduling
• Keep records up to date on Cerner, including activity, DNAs, discharges and demographic details
• Lead orientation and induction of new staff, and train and supervise team members
• Confirm appointments with women verbally and in writing, and book induction of labour appointments
• Monitor daily bottlenecks and breaches and report them to the Theatre Manager
• Support reception cover so patients receive an appropriate and welcoming service
• Collect and present performance data against departmental objectives
• Liaise with ward managers on fluctuations in theatre activity and source appropriate staffing

Qualifications

• English and Mathematics GCSE or equivalent

Experience

• Experience of working in a team
• Experience of communicating with members of the public
• Demonstrable experience of working in an administrative role in a busy office environment

Skills & knowledge

• Excellent written and verbal communication skills
• Ability to prioritise workload effectively and meet competing demands
• Flexible approach to work and ability to use own initiative
• Experience of supervising staff in an administrative environment

Nice to have

• Working in an NHS or other healthcare environment
• Experience of a customer-driven service working to strict targets
• Proven experience of dealing with complex telephone calls
• Good understanding of Cerner
• Familiarity with written communications
• Knowledge of filing systems and accurate filing

What’s offered

• High cost area supplement included in the salary