Patient Pathway Admin Clerk

The Methodist Church in Britain; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Access to training and development

Staff health and wellbeing

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative professional for a 12-month fixed-term role in the outpatient team. The role focuses on registering and processing referrals, data quality, and coordinating appointment bookings across clinics.

The post involves scanning documents, telephone handling of queries, and occasional travel between hospital sites. A proven clerical background and strong organisational skills are essential.

Qualifications

• Substantial clerical experience is expected.
• Good written and verbal communication skills are essential.
• Good telephone skills are required.
• Understanding of confidentiality at all times is mandatory.
• Proficient with Windows and standard computing tasks.

Responsibilities

• Register referrals onto the IPM system and keep data accurate.
• Scan referrals directly into Mediviewer.
• Manage the daily referral Work List and ensure attachments are printed and processed within 5 working days.
• Deliver and collect referral letters to and from consultant offices daily.
• Liaise with GP practices to maintain referral data quality.
• Coordinate new and follow-up appointments and support outpatient booking.
• Answer telephone inquiries and resolve appointment questions promptly.
• Create waiting list entries for services with appointment slot issues.
• Ensure data quality standards are met and confidentiality is maintained.
• Assist in training new staff and share workload across the team.

Skills

Confidentiality

Data entry

Organisational skills

Good telephone skills

Communication skills

Computer literacy

Team player

Flexible/adaptive

Clerical experience

Education

Good basic education

Tools

IPM system

Mediviewer

National systems

Job description

This 12-month fixed-term admin role sits in the outpatient team at Bedfordshire Hospitals NHS Foundation Trust, covering appointment booking across the trust's clinics. The core work is handling outpatient referrals: registering and scanning them onto the trust's systems, chasing GP data quality and tracking consultant review queues. Phone work on appointment queries and travel between the two hospital sites set it apart from a desk-only booking post. A proven clerical background is the main test of fit, and the first six months are probationary.

What the job involves

• Register referrals onto the IPM system, keeping data accurate
• Scan referrals directly into Mediviewer
• Manage the daily referral Work List so electronic attachments from GP practices are printed, dispatched and processed by consultants within 5 working days, escalating concerns to the supervisor
• Deliver and collect referral letters to and from consultant offices daily, and distribute them to the clinic clerk's office
• Liaise with GP practices to maintain referral data quality
• Coordinate new and follow-up appointments and support the outpatient booking process
• Answer the telephone and resolve appointment queries courteously and promptly
• Create waiting list entries for services with appointment slot issues
• Ensure data quality standards are met and confidentiality is maintained
• Manage own workload to provide high-quality administrative services
• Be proficient in the trust's information systems, including national systems
• Assist in training and supporting new members of staff

What’s required

Qualifications

• Good basic education

Experience

• Substantial clerical experience
• Good written and verbal communication skills
• Good telephone skills

Skills & knowledge

• Understanding of confidentiality at all times
• Computer literate and familiar with Windows packages
• Flexible and adaptable
• Accurate data input skills
• Works well under pressure
• Good organisational skills

Other

• Flexible in approach to service needs
• Reliable
• Confident communicator
• Evidence of being a good team player

Nice to have

• NHS experience
• Knowledge of iPM
• Knowledge of the E-Referral Service

What’s offered

• Access to a programme of high-quality training and development
• Trust commitment to staff health and wellbeing