Assistant Patient Pathway Coordinator

The Methodist Church in Britain; Royal Borough of Kingston upon Thames; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

High Cost Area Supplement (Outer)

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a fixed-term administrative officer for 12 months. You will log referrals, track patient journeys under the 18-week RTT standard, and support the pathway from referral to discharge with strong customer service. You will also extract data and collaborate with an multidisciplinary team.

The role requires GCSE English and Maths, plus skills in MS Office and accurate data entry. NHS experience or healthcare setting familiarity is advantageous.

Qualifications

• GCSE English and Maths at grade A-C or equivalent.
• Experience using Microsoft Office, especially Word and Excel.
• Exceptional customer service background.

Responsibilities

• Process and log referrals in line with Access Policy.
• Manage outpatient and elective journeys using the 18-week RTT.
• Act as the point of contact for administrative issues across the pathway.
• Analyse and extract data from multiple sources.
• Liaise with medical records on notes availability.
• Provide reciprocal cover for the administrative team during leave.

Skills

Customer service

Accurate data entry

Attention to detail

Education

GCSE English & Maths (A-C)

Tools

Microsoft Office

Word

Excel

Job description

This fixed-term post at Kingston and Richmond NHS Foundation Trust runs for 12 months to February 2027 and makes the holder the first point of contact for administrative queries on patients' pathways of care. Core work covers logging referrals against the Trust access policy, managing outpatient and elective journeys against the 18-week referral to treatment standard, and extracting data from several sources. The role sits within a multi-disciplinary team and includes reciprocal cover for administrative colleagues during leave and sickness. Fit depends on Microsoft Office skills, accurate data entry and a background in customer service.

What the job involves

• Process and log all referrals in line with Trust Access Policy and specialty SOP
• Manage outpatient and elective patient journeys using the 18-week RTT
• Deliver the Trust's agreed standard of service to patients needing elective admission to a specialty
• Act as point of contact for administrative issues across the pathway, from referral to discharge, showing high customer care
• Use initiative and judgement when handling enquiries, organising own workload to meet set timescales
• Analyse and extract complex data sets from several sources
• Work collaboratively within an integrated multi-disciplinary team
• Keep up to date with national and Trust legislation, guidelines, policies, procedures and code of conduct
• Maintain stock control of stationery, clinical supplies, equipment and uniforms
• Take part in induction and training of new staff, and attend statutory and mandatory training
• Liaise with medical records on availability of notes
• Provide reciprocal cover for the administrative team during annual leave and sickness

What’s required

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Experience

• Experience of using Microsoft Office, including Word and Excel
• Exceptional customer service background

Skills & knowledge

• Accurate data entry, typing and checking skills
• Attention to detail

Nice to have

• Computer literacy course, e.g. ECDL
• Experience of working in the NHS or a healthcare setting
• Conflict resolution skills

What’s offered

• High Cost Area Supplement (Outer) included in the stated pay