Medical Secretary

The Methodist Church in Britain; Bath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexibility in working arrangements

Staff wellbeing focus

Access to RUH staff benefits

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking a Medical Secretary to join the Rheumatology Department, providing comprehensive administrative support to clinicians and booking teams. You will handle RTT work, letters and patient queries, with cross-cover for colleagues as needed.

Excellent English, GCSE English, and strong Microsoft Office skills are essential. The role emphasises accuracy, confidentiality and a proactive, flexible approach in a busy NHS environment.

Qualifications

• Excellent written and spoken English.
• GCSE English at grade C or above.

Responsibilities

• Provide a complete medical administrative service, including RTT work, patient correspondence, and editing and formatting letters.
• Liaise with nurses, doctors and the wider multidisciplinary team, including inpatient and outpatient booking teams.
• Act as first point of contact, answering telephone enquiries and taking and relaying messages politely and helpfully.
• Use own judgement to set the priority of issues and take action as appropriate.
• Share responsibility for the smooth running of the administrative service to support safe patient care.
• Maintain high standards of accuracy and confidentiality in all aspects of the work.

Skills

Prioritisation

Administrative skills

Proactive and flexible

Education

GCSE English at grade C or above

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Internet Explorer

Google Chrome

Job description

Medical Secretary post in the Rheumatology Department at the Royal United Hospitals Bath NHS Foundation Trust, working alongside an experienced team of medical secretaries. The work centres on administrative support, including Referral to Treatment work, patient letters and first-point telephone enquiries, with liaison across clinical and booking teams. Cross-covering for colleagues on leave is part of the role, and NHS experience is not required. Strong Microsoft Office skills and typing ability are central to fit.

What the job involves

• Provide a complete medical administrative service, including Referral to Treatment (RTT) work, patient correspondence, and editing and formatting letters
• Liaise with nurses, doctors and the wider multidisciplinary team, including inpatient and outpatient booking teams
• Act as first point of contact, answering telephone enquiries and taking and relaying messages politely and helpfully
• Use own judgement to set the priority of issues and take action as appropriate
• Share responsibility for the smooth running of the administrative service to support safe patient care
• Maintain high standards of accuracy and confidentiality in all aspects of the work

Qualifications

• Excellent written and spoken English
• GCSE English at grade C or above

Experience

• Knowledge of office and administrative processes

Skills & knowledge

• Computer literacy in Microsoft Word, Excel and Outlook, plus Adobe, Internet Explorer and Google Chrome
• Ability to prioritise and organise workload effectively
• Strong administrative skills
• Proactive and flexible approach to changing situations, including cross-covering when secretarial colleagues are on leave

Nice to have

• Audio typing qualification at RSA Level 3 or equivalent experience
• Proven audio typing speed of 50 wpm
• Previous experience in the NHS or a similar healthcare environment
• Ability to produce high-standard work with attention to detail

What’s offered

• Flexibility in working arrangements
• Support to develop career to its full potential
• Staff wellbeing focus, including a pool
• Access to RUH staff benefits