(*) Patient Pathway Assistant / Reception - CTC/Cardiology

Southend University Hospital NHS Trust; Basildon; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Southend University Hospital NHS Trust is seeking an administrative professional to support the patient journey within the clinical area. You will act as a frontline contact for patients and staff, using EPR to book clinic attendances and follow-ups, and help maintain accurate records.

Working within the Outpatient/Patient Pathway team, you will handle queries by phone and in writing, scan and file documents, and adapt to day-to-day admin duties to ensure timely, compliant care delivery.

Aufgaben

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties.

Jobbeschreibung

Company

Company: Southend University Hospital NHS Trust

A Vacancy at Mid and South Essex NHS Foundation Trust.

Work to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Teams in providing administrative support including receptionist duties to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the CTC Outpatient Team, clinical team and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target.

Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times

Please note we cannot sponsor this role

In your role you will be the first point of contact to action any queries for patients and staff.

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties.

Your role will involve supporting the delivery of administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilise computerised tracking systems to locate case notes and investigation results.

For your role you will need to demonstrate high levels of customer care and be an ambassador for customer care within the trust, act as the communication hub for the clinical team and support the Patient Pathway Co-ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. – for some roles – i.e. roles for band 2 to 4, inclusive.

This advert closes on Wednesday 4 Nov 2026