(*) Patient Pathway Assistant / Reception - CTC Outpatients

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 23,000; Full time

Job summary

Southend University Hospital NHS Trust in Basildon is seeking an administrative support role to help the smooth running of the patient journey. The post involves receptionist duties across a clinical area, supporting Consultants, Nurse Specialists and Junior Doctors, and using EPR to book clinic attendance and follow-up appointments.

You will work to ensure the 18 weeks Referral to Treatment target is met, provide cross-cover for other Patient Pathway Assistants, handle patient queries by phone

Responsibilities

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties

Job description

Company

Southend University Hospital NHS Trust

A Vacancy at Mid and South Essex NHS Foundation Trust.

Work to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Teams in providing administrative support including receptionist duties to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the CTC Outpatient Team, clinical team and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target.

Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times

Please note we cannot sponsor this role

In your role you will be the first point of contact to action any queries for patients and staff.

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties.

Your role will involve supporting the delivery of administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilise computerised tracking systems to locate case notes and investigation results.

For your role you will need to demonstrate high levels of customer care and be an ambassador for customer care within the trust, act as the communication hub for the clinical team and support the Patient Pathway Co-ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details about this varied and rewarding role, please see attached job description.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. - for some roles - i.e. roles for band 2 to 4, inclusive.

This advert closes on Tuesday 3 Nov 2026