Outpatients Booking & Reception Administrator

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 19,000 - 23,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking an Outpatients Receptionist/Booking Clerk to join the Booking & Reception Administrator team. You will be the first point of contact for patients, handling clerical tasks, directing calls, greeting visitors, and ensuring accurate information in computer systems.

The role involves answering calls, making and changing appointments, and coordinating with staff while maintaining high standards of accuracy and professionalism.

Responsibilities

• Welcome patients to outpatient areas and check information for accuracy
• Handle telephone enquiries and greet patients at reception
• Book and manage appointments and coordinate with staff
• Pass messages to the appropriate staff in a timely manner
• Assist with handling patient complaints with professionalism

Skills

Organised

Friendly

Proactive

Detail-oriented

Appointment scheduling

Job description

Southend University Hospital NHS Trust is seeking an Outpatients Receptionist/Booking Clerk to join the Booking & Reception Administrator team. You will be the first point of contact for patients, handling clerical tasks, directing calls, greeting visitors, and ensuring accurate information in computer systems.

The role involves answering calls, making and changing appointments, and coordinating with staff while maintaining high standards of accuracy and professionalism.