Patient Navigator: Urgent Care Access & Support

OneMedicalGroup; Sheffield; Sur place; GBP 12 000 - 15 000; Plein temps

Résumé du poste

OneMedical Group in Sheffield is seeking a Patient Navigator to join the Sheffield Walk-in Centre. You will be the first point of contact, greeting patients and guiding them to the right clinician or service with a friendly, professional approach.

The role emphasises care navigation, appointment management and accurate records handling within a busy urgent care setting. Strong communication and organisational skills are essential to support timely, high‑quality patient care and protect

Qualifications

• Experience in healthcare, reception, customer service or admin roles.
• Experience with clinical systems such as SystmOne or EMIS is beneficial.
• Strong communication and organisational skills are essential.

Responsabilités

• As a first point of contact, greet patients and handle enquiries.
• Direct patients to the most appropriate clinician, service or pathway.
• Book, amend and cancel appointments and support registrations.
• Manage administrative tasks and update records.
• Maintain patient records and handle confidential information in line with data protection.

Connaissances

Organisational skills

IT system proficiency

Communication and interpersonal

Customer service experience

Outils

SystmOne

EMIS

Description du poste

OneMedical Group in Sheffield is seeking a Patient Navigator to join the Sheffield Walk-in Centre. You will be the first point of contact, greeting patients and guiding them to the right clinician or service with a friendly, professional approach.

The role emphasises care navigation, appointment management and accurate records handling within a busy urgent care setting. Strong communication and organisational skills are essential to support timely, high‑quality patient care and protect