Urgent Care Patient Navigator — Calm, Patient-Focused Access

NHS Jobs; Sheffield; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Annual leave

NHS Pension

Family support

Refer a Friend scheme

Eye care scheme

Cycle to Work

NHS discounts

Career development

Job summary

OneMedical Group is seeking a Patient Navigator at the Sheffield Walk-in Centre to act as the first point of contact for patients seeking urgent care. You will help patients access the right service and maintain a calm, patient‑centred approach in a fast-paced environment.

The role supports urgent care delivery across the centre, offering a welcoming experience and strong communication with patients and clinicians. NHS benefits and development opportunities are provided.

Qualifications

• First point of contact for patients in a busy urgent care setting.
• Excellent communication and customer service skills are essential.
• Attention to detail to ensure timely and appropriate care.

Responsibilities

• Greet patients and direct to appropriate services or clinicians.
• Support delivery of urgent care services across the centre.
• Maintain a patient-centred, welcoming and professional environment.

Skills

First point of contact

Excellent communication

Attention to detail

Customer service

Calm under pressure

Job description

OneMedical Group is seeking a Patient Navigator at the Sheffield Walk-in Centre to act as the first point of contact for patients seeking urgent care. You will help patients access the right service and maintain a calm, patient‑centred approach in a fast-paced environment.

The role supports urgent care delivery across the centre, offering a welcoming experience and strong communication with patients and clinicians. NHS benefits and development opportunities are provided.