Patient Navigator (Bank / Zero Hours Contract)

OneMedicalGroup; Sheffield; Sur place; GBP 12 000 - 15 000; Plein temps

Résumé du poste

OneMedical Group in Sheffield is seeking a Patient Navigator to join the Sheffield Walk-in Centre. You will be the first point of contact, greeting patients and guiding them to the right clinician or service with a friendly, professional approach.

The role emphasises care navigation, appointment management and accurate records handling within a busy urgent care setting. Strong communication and organisational skills are essential to support timely, high‑quality patient care and protect

Qualifications

• Experience in healthcare, reception, customer service or admin roles.
• Experience with clinical systems such as SystmOne or EMIS is beneficial.
• Strong communication and organisational skills are essential.

Responsabilités

• As a first point of contact, greet patients and handle enquiries.
• Direct patients to the most appropriate clinician, service or pathway.
• Book, amend and cancel appointments and support registrations.
• Manage administrative tasks and update records.
• Maintain patient records and handle confidential information in line with data protection.

Connaissances

Organisational skills

IT system proficiency

Communication and interpersonal

Customer service experience

Outils

SystmOne

EMIS

Description du poste

Patient Navigator (Bank / Zero Hours Contract)

Patient NavigatorLocation: Sheffield Walk-in Centre, SheffieldOrganisation: OneMedical GroupHours: Bank / Zero-hours contractSalary: National Minimum Wage (age-dependent)

Are you a confident communicator who enjoys helping people access the right care when they need it most?

At OneMedical Group, we are looking for a Patient Navigator to join our team at Sheffield Walk-in Centre.

Main duties of the job

• Patient Interactions: Greeting patients, handling enquiries and providing a welcoming and professional experience both in person and over the telephone.
• Care Navigation: Assessing patient needs and directing them to the most appropriate clinician, service or pathway, ensuring they understand the next steps.
• Appointments and Registration: Booking, amending and cancelling appointments accurately and supporting patient registrations where required.
• Administration: Managing a range of administrative tasks, including processing correspondence, updating records and supporting the wider team.
• Records and Confidentiality: Maintaining accurate patient records and handling confidential information appropriately and in line with data protection requirements.
• Teamwork: Working closely with clinical and non-clinical colleagues to ensure a responsive, safe and patient-focused service.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.

Job responsibilities

As a first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.

You will be part of a supportive and fast-paced team where excellent communication, attention to detail and a patient-centred approach help ensure patients receive timely and appropriate care.

If you enjoy working with people and can remain calm and organised in a busy environment, we would love to hear from you.

Sheffield Walk-in Centre is a busy and well-established urgent care service, helping patients access timely assessment, treatment and advice when they need it most. The service plays a vital role in supporting the Sheffield community and delivering high-quality care throughout the year.

As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the centre.

We are looking for someone who is approachable, organised and passionate about providing excellent patient care and customer service.

What We Offer

• Annual Leave:25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
• NHS Pension: 20.6% employer contribution.Family Support: Enhanced maternity, paternity and adoption pay.
• Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development: Training, ongoing support and opportunities to develop your career within OneMedical Group.

Job responsibilities

As a first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.

You will be part of a supportive and fast-paced team where excellent communication, attention to detail and a patient-centred approach help ensure patients receive timely and appropriate care.

If you enjoy working with people and can remain calm and organised in a busy environment, we would love to hear from you.

Sheffield Walk-in Centre is a busy and well-established urgent care service, helping patients access timely assessment, treatment and advice when they need it most. The service plays a vital role in supporting the Sheffield community and delivering high-quality care throughout the year.

As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the centre.

We are looking for someone who is approachable, organised and passionate about providing excellent patient care and customer service.

What We Offer

• Annual Leave:25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
• NHS Pension: 20.6% employer contribution.Family Support: Enhanced maternity, paternity and adoption pay.
• Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development: Training, ongoing support and opportunities to develop your career within OneMedical Group.

Ready to Make a Difference?

If you would like to help patients access the care they need and be part of a dedicated urgent care team serving the Sheffield community, we would love to hear from you.Applicants must have the right to work in the UK at the time of application and throughout their employment.

OneMedical Group is committed to equality of opportunity and helping candidates be at their best throughout the recruitment process. If you would like to discuss any adjustments or support, please email .

Person Specification

Experience

• Experience in a healthcare, reception, customer service, call handling or administrative role.
• Previous experience of using clinical systems such as SystmOne or EMIS would also be beneficial, although full training will be provided.

Knowledge, Skills and Abilities

• Good organisational skills and attention to detail.
• Confidence using IT systems and managing multiple tasks effectively.
• The ability to handle confidential and sensitive information appropriately.
• A proactive approach and willingness to work collaboratively as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.