Patient Navigator — Front Desk & Urgent Care Support

DHU Healthcare; Leicester; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Access to NHS pension scheme

Wellbeing support

Flexible working options

Career growth opportunities

Job summary

DHU Healthcare is seeking a Patient Navigator in Leicester to help keep urgent care running smoothly. This part-time role involves managing calls, referrals, and bookings while providing exceptional reception services at Primary Care Centres.

Strong communication and admin skills are essential, along with a caring and flexible approach. In addition, you will benefit from access to NHS pension schemes, wellbeing support, and career growth opportunities.

Qualifications

• Previous healthcare or customer-facing experience is an advantage, but not essential.
• Full training will be provided.

Responsibilities

• Welcoming first point of contact for patients and healthcare professionals.
• Manage calls and referrals, book appointments.
• Provide a professional reception service at Primary Care Centres.

Skills

Strong communication skills

Admin skills

Confidence using IT systems

Ability to stay calm under pressure

Job description

DHU Healthcare is seeking a Patient Navigator in Leicester to help keep urgent care running smoothly. This part-time role involves managing calls, referrals, and bookings while providing exceptional reception services at Primary Care Centres.

Strong communication and admin skills are essential, along with a caring and flexible approach. In addition, you will benefit from access to NHS pension schemes, wellbeing support, and career growth opportunities.