Patient Navigator

DHU Healthcare; Leicester; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Access to NHS pension scheme

Wellbeing support

Flexible working options

Career growth opportunities

Job summary

DHU Healthcare is seeking a Patient Navigator in Leicester to help keep urgent care running smoothly. This part-time role involves managing calls, referrals, and bookings while providing exceptional reception services at Primary Care Centres.

Strong communication and admin skills are essential, along with a caring and flexible approach. In addition, you will benefit from access to NHS pension schemes, wellbeing support, and career growth opportunities.

Qualifications

• Previous healthcare or customer-facing experience is an advantage, but not essential.
• Full training will be provided.

Responsibilities

• Welcoming first point of contact for patients and healthcare professionals.
• Manage calls and referrals, book appointments.
• Provide a professional reception service at Primary Care Centres.

Skills

Strong communication skills

Admin skills

Confidence using IT systems

Ability to stay calm under pressure

Job description

Patient Navigator

Keep urgent care running smoothly, every day.

Location: Anstey Frith House, Leicester Road, Glenfield, LE3 8RN

Working Pattern: Part-time hours, 6-month Fixed-Term Contract

Shifts to fall from 8am-4pm and 4pm-12am

Salary: DHU Band 2, £24,853 per annum (pro rata)

At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference – for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow. With us, every moment matters. Our UEC teams deliver expert care 24/7, working together to respond quickly when it’s needed most.

As a Patient Navigator, you’ll be a welcoming first point of contact for patients and healthcare professionals. You’ll manage calls and referrals, book appointments and provide a professional reception service at Primary Care Centres, helping patients feel informed, supported and cared for.

You’ll need strong communication and admin skills, confidence using IT systems and the ability to stay calm under pressure. A caring, flexible approach is essential, and previous healthcare or customer-facing experience is an advantage, but not essential as full training will be provided.

Benefits

• Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
• Wellbeing support
• Flexible working options
• Career growth and development opportunities

Development and Training

With us, your development matters. Whether you’re starting out or ready for your next challenge, we offer clear pathways to help you grow with confidence wherever you are in your career. Essential training is tailored to your role, and support is always within reach – because we know that fulfilled colleagues deliver better care, stronger teamwork, and more impact. From coaching-led leadership through our Inspire programme, partnerships like the Integrated Urgent Care course with the University of Derby, and apprenticeships, we’ll help you develop in ways that matter to you. We encourage you to explore new skills and embrace opportunities.

EEO / Diversity Statement

We believe that when everyone feels valued, respected and supported, we can deliver the best care. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Volunteers, and military families, valuing their strength and dedication.

At DHU Healthcare, you’ll find a welcoming, supportive environment with wellbeing support, flexible options and career growth. Your career and contribution really matter – for you, for them, with us.