Patient Navigator: Front Desk & Care Coordination

in Somerset; Minehead; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

NHS Pension

25 days annual leave

Cycle to work scheme

Eye care scheme

Health Assured

Job summary

Minehead Medical Centre is hiring a Patient Navigator to join our administrative team. You will ensure the smooth running of the surgery, greet patients, manage check-ins, handle calls, and support the team to deliver excellent care.

This is a fixed-term contract for 6 months. We can consider full-time (40 hours) or part-time arrangements. Right to work in the UK is required; sponsorship is not offered.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in healthcare or administrative roles desirable but not essential.
• Full training will be provided.

Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing information.
• Answering phone calls and handling inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, on the phone, and via email.
• Managing correspondence and keeping reception tidy.
• Completing registrations and patient updates.

Skills

Communication skills

IT literacy

Administrative tasks

Customer service

Tools

EMIS

Job description

Minehead Medical Centre is hiring a Patient Navigator to join our administrative team. You will ensure the smooth running of the surgery, greet patients, manage check-ins, handle calls, and support the team to deliver excellent care.

This is a fixed-term contract for 6 months. We can consider full-time (40 hours) or part-time arrangements. Right to work in the UK is required; sponsorship is not offered.