Patient Care Navigator & Front Desk Specialist

Omneshealthcare; United Kingdom; Remote; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Excellent work-life balance

Clinical progression support

Indemnity cover

NHS discount

Employee assistance

Sick pay & maternity/paternity leave

Salary sacrifice

Life insurance

Job summary

Omnes Healthcare is seeking a patient health care navigator to join our Greenwich team, based in a GP surgery. You will handle inbound and outbound patient calls and deliver a high-quality administrative service to support NHS Primary Medical Services.

This role requires autonomy, confidentiality, empathy and tact, with the ability to work both independently and as part of a team. Full or part-time hours are available with a 40-hour equivalence.

Qualifications

• Experience of clerical and administrative work.
• Clear thinking with an analytical approach.
• Able to work as part of a team to promote a good team spirit.
• Able to be sensitive and assertive as appropriate.
• Experience in a client facing/customer service position.
• Motivated and able to work independently.

Responsibilities

• Provide high‑quality administrative support in a GP surgery.
• Handle inbound and outbound patient calls with empathy and discretion.
• Support clinical and management teams to deliver NHS Primary Medical Services.
• Maintain confidentiality and professionalism in all interactions.

Skills

Clerical work

Administrative skills

Customer service

Teamwork

Independence

Job description

Omnes Healthcare is seeking a patient health care navigator to join our Greenwich team, based in a GP surgery. You will handle inbound and outbound patient calls and deliver a high-quality administrative service to support NHS Primary Medical Services.

This role requires autonomy, confidentiality, empathy and tact, with the ability to work both independently and as part of a team. Full or part-time hours are available with a 40-hour equivalence.