Front Desk & Admin Assistant - Part-Time, Onsite

BUPA; Leicester; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Fantastic benefits

25 days holiday pro rata

Job summary

Bupa is looking for a Front Of House Administrator to support our Leicester clinic and NEXT/Bupa onsite team. This part-time role involves greeting patients, coordinating appointments, handling calls and emails, and ensuring smooth front desk operations.

You will contribute to outstanding customer service and patient care, with responsibilities across reception, scheduling, data protection, and office administration, in a friendly, patient‑focused environment.

Qualifications

• Proven experience delivering exceptional, client focused customer service in person or over the phone.
• Strong interpersonal and communication skills to build rapport with patients.
• Excellent time management and ability to switch tasks across shifts.
• High attention to detail and solid computing skills, including MS Office.
• Administration experience is helpful but not essential.

Responsibilities

• Welcome patients entering the Bupa Centre and respond to requests professionally.
• Handle patient interactions with hospitality and professionalism; assist with inquiries on clinic services and hours.
• Maintain data protection in line with Bupa protocols.
• Schedule patient appointments and manage multi-line phone system.
• Process emails and ensure clear communication with patients and staff.
• Keep working and customer areas safe at all times.
• Perform financial administrative duties as required.
• Maintain accurate records.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Administration experience

Tools

Microsoft Office

Job description

Bupa is looking for a Front Of House Administrator to support our Leicester clinic and NEXT/Bupa onsite team. This part-time role involves greeting patients, coordinating appointments, handling calls and emails, and ensuring smooth front desk operations.

You will contribute to outstanding customer service and patient care, with responsibilities across reception, scheduling, data protection, and office administration, in a friendly, patient‑focused environment.