Patient Movement & Facilities Dispatch Operator

Nottingham University Hospitals NHS; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Nottingham University Hospitals NHS is seeking a diligent coordinator to receive and log requests for Soft FM services on the Concept or Nervecentre system, and to ensure efficient Patient Movement workload allocation. You will maintain a high-quality service for patients and staff, and operate the Concept and Nervecentre dispatch systems proficiently.

The role emphasises professional conduct, adherence to policies, and a commitment to diversity while supporting a world-class healthcare

Qualifications

• Experience in a customer-focused environment.
• NVQ 3 or equivalent.
• O Level / GCSE (Desirable)
• Customer Service Training (Desirable)
• Previous helpdesk/dispatch experience (Desirable)
• Previous hospital environment experience (Desirable)
• Previous patient movement role experience (Desirable)
• Confidence to make judgements and contingency planning (Essential)

Responsibilities

• Receive and log requests for Soft FM services on the Concept or Nervecentre system.
• Provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.
• Maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.
• Maintain high standards and be proficient in the operation of the Concept and Nervecentre dispatch systems.
• Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient-focused service.

Skills

Customer service

Education

NVQ 3 or equivalent

O Level / GCSE

Job description

Nottingham University Hospitals NHS is seeking a diligent coordinator to receive and log requests for Soft FM services on the Concept or Nervecentre system, and to ensure efficient Patient Movement workload allocation. You will maintain a high-quality service for patients and staff, and operate the Concept and Nervecentre dispatch systems proficiently.

The role emphasises professional conduct, adherence to policies, and a commitment to diversity while supporting a world-class healthcare