Facilities Operations Operative

Nottingham University Hospitals NHS; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Nottingham University Hospitals NHS is seeking a diligent coordinator to receive and log requests for Soft FM services on the Concept or Nervecentre system, and to ensure efficient Patient Movement workload allocation. You will maintain a high-quality service for patients and staff, and operate the Concept and Nervecentre dispatch systems proficiently.

The role emphasises professional conduct, adherence to policies, and a commitment to diversity while supporting a world-class healthcare

Qualifications

• Experience in a customer-focused environment.
• NVQ 3 or equivalent.
• O Level / GCSE (Desirable)
• Customer Service Training (Desirable)
• Previous helpdesk/dispatch experience (Desirable)
• Previous hospital environment experience (Desirable)
• Previous patient movement role experience (Desirable)
• Confidence to make judgements and contingency planning (Essential)

Responsibilities

• Receive and log requests for Soft FM services on the Concept or Nervecentre system.
• Provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.
• Maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.
• Maintain high standards and be proficient in the operation of the Concept and Nervecentre dispatch systems.
• Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient-focused service.

Skills

Customer service

Education

NVQ 3 or equivalent

O Level / GCSE

Job description

Detailed job description and main responsibilities

To receive and log requests for Soft FM services on either the Concept or Nervecentre system.

To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.

To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.

To maintain high standards, and be proficient in the operation of the Concept and Nervecentre dispatch systems.

Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria

• NVQ 3 or equivalent

Desirable criteria

• Customer Service Training
• O Level / GCSE

Experience

Essential criteria

• Experience of working in a customer focused environment

Desirable criteria

• Previous experience in a hospital environment.
• Previous experience in a patient movement role or role involving working members of the public.
• Previous helpdesk/dispatch experience

Analytical and Judgement Skills

Essential criteria

• Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
• Prepares and reviews contingency plans for problems and situations that might occur within the department

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Easy read application: If you have a disability and find online job applications difficult, you can use an easy read application form instead.