Dispatcher

Medico Partners Ltd; Stoke-on-Trent; On-site; Confidential; Full time

Job summary

Medico Partners Ltd is looking for an organised and proactive Dispatcher in Stoke-on-Trent. The role involves coordinating patient transport and managing driver schedules to ensure smooth operations. Ideal candidates should have experience in dispatch or healthcare coordination, strong communication abilities, and the ability to work under pressure. Flexibility for evening shifts is essential. This position is crucial for supporting patient care operations.

Qualifications

• Previous experience in dispatch, logistics, or healthcare coordination preferred.
• Strong organisational and multitasking skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Coordinate and dispatch drivers for patient transport and medical deliveries.
• Monitor schedules and adjust assignments to meet urgent operational needs.
• Act as the main communication point between drivers, clinical staff, and management.

Skills

Organisational skills

Multitasking

Communication

Problem-solving

IT literacy

Tools

Scheduling software

Job description

Position Details

• Position: Dispatcher
• Location: Stoke-on-Trent
• Contract Type: Full-time / Part-time
• Shift Time: 18:00 – 24:00
• Salary: Dependent on Experience

Job Role: We are seeking an organised and proactive Dispatcher to join our team in Stoke-on-Trent. This role is crucial in coordinating patient transport, managing driver schedules, and ensuring timely communication between staff and services. You will play a key role in supporting patient care by keeping operations efficient and responsive.

Key Responsibilities

• Coordinate and dispatch drivers for patient transport and medical deliveries
• Monitor schedules and adjust assignments to meet urgent operational needs
• Act as the main communication point between drivers, clinical staff, and management
• Maintain accurate records of journeys, timings, and service requests
• Ensure compliance with NHS and UTC operational policies
• Handle urgent calls and prioritise tasks effectively under pressure
• Support smooth day‑to‑day transport and operational activities

Requirements

• Previous experience in dispatch, logistics, or healthcare coordination preferred
• Strong organisational and multitasking skills
• Excellent communication and problem‑solving abilities
• Ability to remain calm and professional in high‑pressure situations
• IT literacy and basic knowledge of scheduling software or databases
• Flexibility to work evening and weekend shifts

Important Information

• No sponsorship available
• Applicants must have the right to work in the UK