Facilities Operations Operative

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Nottingham University Hospitals NHS Trust is seeking a Helpdesk Operator and Patient Movement Dispatcher to support the Estates and Facilities Team across all campus sites. The role involves logging requests for Logistics, Cleaning, Laundry, Transport and Pest Control, and dispatching patient movements to ensure timely appointments.

You will operate the Concept and Nervecentre systems, maintain workload balance, and liaise with ward staff, modalities and Patient Movement management to adapt to

Qualifications

• Experience logging requests for multiple departments.
• Afternoon shifts; 37.5 hours per week; weekends/bank holidays may be required.
• Operate the Concept system for service requests and the Nervecentre system for Patient Movement.
• Coordinate workload among Patient Movement staff to meet timeframes.

Responsibilities

• Log requests from Logistics, Cleaning, Laundry, Transport and Pest Control across campuses.
• Dispatch patient movements and liaise with ward staff and modalities.
• Maintain regular contact with users of Patient Movement Service.
• Support professional operation of systems and radio networks.

Skills

Helpdesk operations

Patient movement coordination

NHS context

Team coordination

Tools

Concept system

Nervecentre system

Radio/mobile networks

Job description

There is an exciting opportunity to join the Trust the Estates and Facilities Team as a Helpdesk Operator. You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.

The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.

Hours of work are 37.5 per week working afternoon shifts which may include weekends and bank holidays., Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.

Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.

Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.

Maintain frequent and regular contact with the users of the Patient Movement Service as directed by the Patient Movement management in order to:-

Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.

Ensure that the Patient Movement department is aware of, and responds to changes in requirements as they occur.

Adopt a professional attitude in dealing with colleagues and clients.

Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.

Maintain open and regular lines of communication with the Patient Movement staff.

Maintain a sound working knowledge and be proficient in the operation and management of the Concept and Nervecentre systems and radio/mobile phone networks.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.