Maintenance Dispatcher & CAFM Controller

Cambridge University Hospitals; Cambridge; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Day nurseries

Bus travel subsidies

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Band 3 Estates & Facilities technician to prioritise, assign and monitor maintenance tasks using a CAFM system. You will handle inquiries, ensure safety compliance and carry out routine mechanical and electrical tasks.

The role requires ability to work with minimal supervision, strong IT skills, and a patient-centered attitude. Training and development opportunities are provided within a supportive NHS environment.

Qualifications

• Experience in electrical/mechanical services and maintenance.
• Experience with CAFM or similar electronic job management systems.
• Ability to log, prioritise, allocate and monitor maintenance tasks.
• Experience in healthcare or complex maintenance environments.

Responsibilities

• Handle maintenance enquiries via phone and email and log issues.
• Use CAFM to prioritise and issue reactive maintenance tasks.
• Review tasks, reassign to trades or escalate to engineers/contractors.
• Maintain CAFM records with priority, location and progress details.

Skills

Craft skills

Faulty equipment

Customer service

Minimum supervision

Team player

IT skills

Microsoft Office

CAFM system usage

Education

City & Guilds Craft NVQ II

City & Guilds Advanced Craft

Electrical/Mechanical training

Tools

CAFM system

MICAD

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Band 3 Estates & Facilities technician to prioritise, assign and monitor maintenance tasks using a CAFM system. You will handle inquiries, ensure safety compliance and carry out routine mechanical and electrical tasks.

The role requires ability to work with minimal supervision, strong IT skills, and a patient-centered attitude. Training and development opportunities are provided within a supportive NHS environment.