Patient Assistant Laurence House Operations

One Health Lewisham Ltd; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work scheme

Employee Assistance Helpline

Wisdom Wellness App

Job summary

One Health Lewisham Ltd seeks a Patient Assistant to join our NHS-focused team on a full-time, permanent basis. You will support patients and clinicians with registrations, appointments, and reception services, ensuring smooth workflow and a positive patient experience.

You will manage EMIS Web tasks, maintain records, and coordinate daily patient flow while upholding safety standards and a welcoming environment.

Qualifications

• Experience as a receptionist/administrator within NHS General Practice.
• At least 1 year experience using Emis Web.
• Experience receiving and making calls to patients and healthcare professionals.
• Strong organisational skills and ability to prioritise tasks.
• Available to work multiple shift patterns on rota.

Responsibilities

• Manage new patient registrations and prescription requests; handle EMIS Web tasks (records, emails, messages).
• Send appointment reminders and cancellations to reduce DNAs.
• Provide a professional, welcoming reception and keep the reception area tidy.
• Answer calls, take messages, and book or cancel appointments with the clinical team.
• Coordinate clinical sessions and maintain accurate patient records.
• Oversee equipment sign-in/out and track laptops/parking permits/resources.
• Open and secure premises; ensure readiness for patient care and safety compliance.
• Ensure clinician rooms are tidy and well-stocked; report maintenance issues.

Skills

Reception/administration

Patient and healthcare communications

Organisation & prioritisation

Emis Web experience

Tools

Emis Web

Job description

Are you passionate about helping others and ensuring smooth, efficient healthcare delivery? If so, this could be the role for you!

We’re looking for a dedicated Patient Assistant to join our team on a full time, permanent basis. You’ll play a key role in supporting both patients and the clinical team by providing administrative, and operational support. From managing patient registrations and appointment bookings to assisting clinicians and maintaining an efficient reception service, your role will be crucial in ensuring patients have a smooth and positive experience with us.

Key Responsibilities:

• Manage new patient registrations, process repeat prescription requests, and handle administrative tasks on EMIS Web, including medical records, tasks, emails, and patient correspondence.
• Send appointment reminders and cancellations to reduce missed appointments (DNAs).
• Provide a professional and welcoming reception service, ensuring the reception area is clean and ready for patient arrivals.
• Answer calls promptly, take messages, and book or cancel appointments, liaising with the clinical team to manage patient flow.
• Assist in the coordination of clinical sessions, ensuring accurate record-keeping and smooth patient management.
• Oversee the signing in/out process for equipment and maintain accurate records for laptops, parking permits, and other resources.
• Open and secure the premises, ensuring readiness for patient care and compliance with Health & Safety regulations.
• Ensure clinician rooms are tidy and well-stocked with necessary equipment, and report any maintenance issues.

Requirements:

• Experience a receptionist/ administrator within NHS General Practice
• 1+ year experience of using the Emis Web clinical system
• Experience receiving and making calls to patients and healthcare professionals
• Organisational skills, ability to prioritise and manage day.
• Available to work multiple shift patterns on rota basis

About us:

One Health Lewisham (OHL) is the integrated community provider working across SEL and NEL, delivering a variety of innovative services for patients supporting practices and PCNs. We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system. We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.

We are a fast-growing organisation, providing a range of services which are fully integrated into primary care. We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North East London ICSSs. We also provide a range of services across Lewisham including:

• NHS Health Checks Programme;
• Home Visiting Service, led by our experienced team of paramedics;
• One Care Lewisham - Care Home & Extra Supported Housing;
• Special Allocation Service (SAS);
• NHS@Home Service (Virtual Ward) - We are leading the way in SEL by embedding technology at the heart of this service; and more.

Department

Operations

Contract type

Permanent

Hours

22.5

25 days' annual leave plus 8 bank holidays, NHS Pension, Cycle to Work scheme, Employee Assistance Helpline, access to Wisdom Wellness App

Closing date for applications

29th October, 2026