1st Line Patient Services Coordinator

Core System Srl; Harlow; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

25 days annual leave

Company bonus scheme

Training & development programmes

Refer a friend bonus (£1200)

Employee assistance programme

Rewards portal discounts

Job summary

Lloyds Clinical is seeking a call centre advisor to support the patient services team, assisting treatment for 100,000 patients across the UK. You will manage enquiries about medication, book deliveries and coordinate prescriptions, and send letters to patients we cannot contact while providing updates to hospitals.

If you have an excellent telephone manner and a caring nature, this role is for you. The shift runs 13:00–21:00, contributing to best-in-class patient care within a supportive team.

Qualifications

• Excellent telephone manners and a caring nature.
• Ability to liaise with vulnerable individuals via the telephone.
• Able to work to tight deadlines and meet targets.

Responsibilities

• Handle enquiries regarding medication, book deliveries, and coordinate prescriptions.
• Send letters to patients and provide updates to hospitals.

Skills

Telephone etiquette

Customer service

Empathy

Communication

Job description

About The Role

As a call centre advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you!

We are looking to fill the 13:00 - 21:00 shift

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team