Customer Service Advisor

IPRS Health Limited; Ipswich; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

High street discounts & wellness perks

Employee Assistance Programme (EAP)

Westfield Health cash plan

Free eye tests

Free annual flu vaccinations

Free on-site parking

33 days annual leave incl. bank hols

Option to purchase additional leave

Moving Day paid leave

Volunteering Day paid leave

Job summary

IPRS Health Limited in Ipswich is seeking a friendly Customer Service Advisor to join our hybrid team and be the first point of contact for patients and clients. You’ll manage a mix of inbound/outbound calls and essential admin tasks to support recovery journeys.

The ideal candidate is detail-oriented, highly organised, with excellent communication, comfortable engaging with medical professionals, and keen to learn in a fast-paced healthcare environment.

Qualifications

• Customer service or contact centre experience is required.
• Comfort in engaging with medical professionals and patients.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Handle inbound and outbound calls and manage general administrative tasks.
• Provide courteous, accurate information and support to patients and clients.

Skills

Verbal and written communication

Attention to detail

Time management

Independent and team player

Education

GNVQ/NVQ Level 2 or equivalent

4 GCSEs including English and Maths

2+ years customer service experience

Tools

Microsoft Office

Database systems

Job description

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team.

This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey.

You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

What We're Looking For:

We're after individuals who are:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

What You'll Get in Return:

At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• Pension scheme
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking

Inclusivity Matters:

As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.