1st Line Patient Services Coordinator

Lloyds Clinical Limited; United Kingdom; A distancia; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Company bonus scheme

Training & development programmes

Refer a friend bonus

Employee assistance programme

Rewards portal

Descripción de la vacante

Lloyds Clinical Limited is seeking a call centre advisor to join the patient services team, supporting treatment for patients across the UK. You will handle medication enquiries, book deliveries, and coordinate prescriptions, while sending letters to unreachable patients and updating the hospital.

A compassionate telephone manner and empathy are essential. The role requires working the 13:00–21:00 shift, contributing to a best-in-class customer service experience for patients and healthcare

Formación

• Excellent telephone manner and caring nature for patient interactions.
• Ability to liaise with vulnerable individuals over the phone.
• Capacity to work to tight deadlines and meet targets.

Responsabilidades

• Handle enquiries regarding medication and patient questions.
• Book deliveries and coordinate prescriptions for patients.
• Send letters to patients when contact is unsuccessful and update hospital teams.

Conocimientos

Telephone manner

Customer service

Empathy

Attention to detail

Deadline-driven

Descripción del empleo

About The Role

As a call centre advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you!

We are looking to fill the 13:00 - 21:00 shift

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team