Patient Information & Enquiries Advisor

NHS West Yorkshire Integrated Care Board; Bradford; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS West Yorkshire Integrated Care Board in Bradford is seeking a Customer Information and Enquiries Assistant to be the first contact for the public, providing clear, accurate information and signposting to NHS services. You will handle enquiries by phone, email and post with empathy, documenting interactions and escalating complex issues as needed.

You will work within the Communications, Involvement and Feedback team to maintain records, support letters and reports, and ensure data protection

Qualifications

• Educated to A-level standard or equivalent vocational qualification/experience and knowledge.

Responsibilities

• Respond to public enquiries by telephone, email and in writing with clear information and signposting.
• Maintain accurate records of enquiries and actions; prepare correspondence and reports.
• Support meetings and documentation; ensure data protection compliant filing systems.
• Collaborate with Communications, Involvement and Feedback team to provide a responsive public service.

Skills

Written & verbal comms

Workload prioritisation

Attention to detail

Empathy & professionalism

MS Office

Education

A-level or equivalent

Job description

NHS West Yorkshire Integrated Care Board in Bradford is seeking a Customer Information and Enquiries Assistant to be the first contact for the public, providing clear, accurate information and signposting to NHS services. You will handle enquiries by phone, email and post with empathy, documenting interactions and escalating complex issues as needed.

You will work within the Communications, Involvement and Feedback team to maintain records, support letters and reports, and ensure data protection