Patient-Focused Reception & Admin at Busy GP Practice

NHS Scotland; Glasgow; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

Urban Practice in Glasgow is seeking a cheerful and efficient receptionist to join the busy GP practice team. The role focuses on welcoming patients, directing them to the right service, and handling administrative tasks with confidentiality and a patient-first mindset.

No prior experience is essential, but familiarity with GP software like Vision and DOCMAN is advantageous. The post is permanent and salary is experience-dependent, with a closing date of 29 October 2026.

Qualifications

• Good attention to detail and ability to adapt to all situations with ease.
• Confident with IT.
• Team player.
• Work independently and ability to use own initiative.
• Excellent customer service and patient focused.
• Understand the importance of confidentiality.

Responsibilities

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and visitors, in person or by telephone.
• Receiving, assisting and directing patients to access the appropriate service or healthcare professional.
• Dealing with administrative queries and requests from patients/clinicians.
• Arranging appointments via our clinical software.
• Giving test results or messages to patients.
• Dealing with prescription requests.
• Processing patient registrations and requests for Online Services.
• Ensuring patient details are up to date.

Skills

Attention to detail

IT proficiency

Teamwork

Independent work

Customer service

Confidentiality

Tools

Vision clinical

DOCMAN

Job description

Urban Practice in Glasgow is seeking a cheerful and efficient receptionist to join the busy GP practice team. The role focuses on welcoming patients, directing them to the right service, and handling administrative tasks with confidentiality and a patient-first mindset.

No prior experience is essential, but familiarity with GP software like Vision and DOCMAN is advantageous. The post is permanent and salary is experience-dependent, with a closing date of 29 October 2026.