GP Receptionist

The Good Practice; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Good Practice in Greater London is seeking a full-time/part-time medical receptionist to join our friendly GP practice team. Experience as a GP receptionist and knowledge of SystmOne are preferred.

You will greet patients, check-in and book appointments, and manage day-to-day administrative tasks with courtesy and efficiency. The role requires flexibility to cover annual leave and absences, handle referrals and prescription requests, and support the wider practice team while maintaining a

Qualifications

• Experience as a GP receptionist preferred.
• Ability to handle high volume phone calls.
• Knowledge of SystmOne preferred.

Responsibilities

• Manage a high volume of calls from patients and healthcare professionals.
• Greet, check-in and book appointments for patients at the front desk.
• Process referrals, online patient requests and other admin tasks.
• Handle repeat prescription requests.
• Respond empathetically to patient enquiries in person, by phone and online.
• Inform patients of charges for non-NHS services and issue receipts.
• Distribute NHS policies to patients as requested.
• Provide clerical support to GPs and the wider healthcare team.

Skills

Customer service

Phone handling

Front desk

Administrative tasks

Job description

We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required.

• Managing a high volume of phone calls from patients and health care professionals
• Greeting, checking-in and booking appointments for patients at the front desk
• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person, by telephone and online
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events such as patient coffee mornings/drinks
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients