GP Practice Receptionist - Patient Support Specialist

NHS Scotland; Glasgow; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

NHS Scotland is seeking a friendly Temporary GP Receptionist to join our practice team for an initial six months. You will be the first point of contact for patients, handling check-ins, calls and appointment bookings with professionalism and discretion.

Working as part of a busy team, you will communicate confidently with patients and colleagues, maintain accurate records and support the wider reception and admin staff as needed.

Qualifications

• Excellent interpersonal skills to greet patients and visitors.
• Ability to communicate clearly with patients, colleagues and clinicians.
• Proficient in handling phone calls and managing appointments.
• Accurate data entry and patient record updating with confidentiality.

Responsibilities

• Welcoming and assisting patients at reception.
• Answering and dealing with telephone enquiries.
• Booking and managing patient appointments.
• Handling queries and signposting patients appropriately.
• Processing administrative tasks and updating patient records.
• Liaising with GPs, nurses and other members of the practice team.
• Maintaining patient confidentiality at all times.
• Supporting the wider reception and administrative team as required.

Skills

Customer service

Communication

Telephone handling

Appointment scheduling

Data entry

Teamwork

Job description

NHS Scotland is seeking a friendly Temporary GP Receptionist to join our practice team for an initial six months. You will be the first point of contact for patients, handling check-ins, calls and appointment bookings with professionalism and discretion.

Working as part of a busy team, you will communicate confidently with patients and colleagues, maintain accurate records and support the wider reception and admin staff as needed.