Reception/Admin Staff

NHS Scotland; Glasgow; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

SPPA pension scheme

Generous holiday allowance

Pay reviews each year

Job summary

Anniesland Medical Practice in the West End of Glasgow is recruiting a part-time Reception/Administration Assistant to join our busy team. The role covers front desk, phone duties, and general administrative tasks from 8:30am to 6pm on Mon/Wed/Fri, with flexibility to cover holidays during the year.

You should have excellent communication and IT skills, experience in a fast-paced patient or customer-facing role, and be able to work under pressure while maintaining patient confidentiality.

Qualifications

• You must have excellent communication and IT skills in a fast-paced environment.
• Previous experience in a patient or customer-facing role is required.
• Full training will be provided for GP/healthcare systems experience.

Responsibilities

• Handle reception duties and phone inquiries with professionalism.
• Process prescriptions and mail; manage appointment bookings and cancellations.
• Signpost patients to the appropriate service and liaise with hospitals and teams.
• Maintain patient confidentiality at all times.

Skills

Communication skills

IT skills

Customer-facing

Tools

EMIS

Docman

Job description

Anniesland Medical Practice is a large, busy and friendly training Practice based in the West end of Glasgow.

We are currently looking to recruit a further enthusiastic and reliable Reception/Administration Assistant to join our team.

The vacancy we have is for a part-time staff member of staff to work hrs per week on a Monday, Wednesday and a Friday from 8.30am until 6pm. However we are looking for a staff member who can flex up to cover holidays and at busier times of the year, so will require a degree of flexibility from the successful applicant.

This role requires excellent communication and IT skills as well as previous experience in a fast paced patient or customer facing role.

You must be able to work under pressure, adapt in busy and unpredictable situations whilst upholding patient confidentiality at all times.

Previous experience in a GP or healthcare setting and with GP computer systems (EMIS and Docman) is desirable. However, full training will be provided to the right candidate.

The role will include dealing with patients at reception and over the telephone, processing prescriptions and mail, booking and cancelling appointments, ‘signposting’ patients to the appropriate service, phoning hospitals, other services and many other administrative duties.

In return, we offer a supportive and fun working environment with a focus on personal development across all roles.

We offer a starting rate of £13.25 per hour and this increases to £13.45 after successful completion of a 6 month probationary period.

Annual salary increments are provided and the practice completes a pay review every year.

In addition, we offer a generous holiday allowance, bank holidays off and entry to the SPPA pension scheme with generous employer contributions.

This role requires excellent communication and IT skills as well as previous experience in a fast paced patient or customer facing role.

You must be able to work under pressure, adapt in busy and unpredictable situations whilst upholding patient confidentiality at all times.

Previous experience in a GP or healthcare setting and with GP computer systems (EMIS and Docman) is desirable. However, full training will be provided to the right candidate.

The role will include dealing with patients at reception and over the telephone, processing prescriptions and mail, booking and cancelling appointments, ‘signposting’ patients to the appropriate service, phoning hospitals, other services and many other administrative duties.

Reference:

Salary: £13.25 per hour and then £13.45 per hour after completion of probationary period