Reception/Administration

NHS Scotland; Glasgow; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

Urban Practice in Glasgow is seeking a cheerful and efficient receptionist to join the busy GP practice team. The role focuses on welcoming patients, directing them to the right service, and handling administrative tasks with confidentiality and a patient-first mindset.

No prior experience is essential, but familiarity with GP software like Vision and DOCMAN is advantageous. The post is permanent and salary is experience-dependent, with a closing date of 29 October 2026.

Qualifications

• Good attention to detail and ability to adapt to all situations with ease.
• Confident with IT.
• Team player.
• Work independently and ability to use own initiative.
• Excellent customer service and patient focused.
• Understand the importance of confidentiality.

Responsibilities

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and visitors, in person or by telephone.
• Receiving, assisting and directing patients to access the appropriate service or healthcare professional.
• Dealing with administrative queries and requests from patients/clinicians.
• Arranging appointments via our clinical software.
• Giving test results or messages to patients.
• Dealing with prescription requests.
• Processing patient registrations and requests for Online Services.
• Ensuring patient details are up to date.

Skills

Attention to detail

IT proficiency

Teamwork

Independent work

Customer service

Confidentiality

Tools

Vision clinical

DOCMAN

Job description

The Green Practice, Govan, are looking for a cheerful, efficient and enthusiastic individuals to work within our busy practice team.

The reception is the hub of the practice for both patients and clinicians, so the ability to multi-task, remain calm under pressure and think on your feet is essential.
No experience is necessary however knowledge of working in a GP surgery and on our Vision clinical and DOCMAN systems would be an advantage.

Duties will include:

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Processing patient registrations and requests for our Online Services
• Ensuring patient details are up to date

Essential Requirements:

• Good attention to detail and ability to adapt to all situations with ease
• Confident with IT
• Team player
• Work independently and ability to use own initiative
• Excellent customer service and patient focused
• Understand the importance of confidentiality

Salary dependent on experience.

Closing date for applications is 29th October 2026.

Urban Practice

Contract Type: Permanent