Medical Receptionist & Patient Experience Lead

NHS Jobs; Birmingham; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Birmingham Community Healthcare NHS foundation Trust in Hall Green, Birmingham, seeks a proactive Medical Receptionist to deliver a warm, efficient reception and administrative service for patients and clinicians.

You will manage bookings, handle enquiries, update records, and support audits and data quality, contributing to a positive patient experience and smooth day-to-day operations across the practice.

Qualifications

• Welcome patients and visitors in a friendly and professional manner.
• Answer telephone calls, manage enquiries and assist patients with appointment bookings.
• Handle patient queries sensitively, maintaining confidentiality at all times.
• Signpost patients to appropriate services and colleagues.
• Maintain a clean, tidy and welcoming reception area.

Responsabilités

• Open and close the surgery in accordance with practice procedures.
• Ensure the premises are ready for daily operations.
• Complete relevant opening and closing checks.
• Ensure security procedures are followed.
• Monitor and manage incoming emails and electronic correspondence.
• Undertake general administrative tasks to support the wider practice.
• Assist with QOF-related administration, including searches, recalls and monitoring outstanding activity.
• Update patient records accurately and maintain high standards of data quality.
• Assist with scanning, document management and workflow administration.
• Support practice audits, projects and other administrative initiatives as required.
• Provide support across different areas of the practice when required.
• Adapt to changing priorities and respond positively to operational demands.
• Work collaboratively with reception, administration and clinical colleagues.
• Undertake additional reasonable duties to support the effective running of the practice.

Description du poste

Birmingham Community Healthcare NHS foundation Trust in Hall Green, Birmingham, seeks a proactive Medical Receptionist to deliver a warm, efficient reception and administrative service for patients and clinicians.

You will manage bookings, handle enquiries, update records, and support audits and data quality, contributing to a positive patient experience and smooth day-to-day operations across the practice.