Band 2 Receptionist

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a proactive Band 2 Receptionist to join our front desk team. You will provide a courteous, efficient reception service, greet staff and visitors, and manage enquiries across the department.

You will also handle calls, emails, post, and basic administrative tasks while maintaining strict confidentiality in a busy NHS setting. Key duties include booking patient appointments, posting and distributing correspondence, and rotating three

Qualifications

• Good general education including GCSE English and Maths at A–C.
• Experience in dealing with the public and customer service.
• Experience using Microsoft Office and IT systems.

Responsibilities

• Welcome staff and visitors in a friendly, professional manner.
• Answer telephone, handle enquiries, and record messages accurately.
• Process emails, faxes, photocopying and distribution as instructed by Line Manager.
• Manage daily post and deliveries and maintain confidentiality.
• Book patients in and out using Oceano and arrange scan/consultant appointments.
• Rotate reception desks between MUAU, DAU and main reception in POW.

Skills

Customer service experience

Communication skills

Organization

Multitasking

Confidentiality

Problem solving

Teamwork

Equality and diversity understanding

Education

GCSE English and Maths A-C

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 2 Receptionist

The closing date is 11 November 2026

To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach.

Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.

Main duties of the job

• To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately.
• Receiving and sending emails, sending faxes, dealing with photocopying and distribution of copies as instructed by Line Manager
• Receiving and distributing of daily post/ deliveries and action as required
• Undertake filing of CTG'S and request notes from Medical Records for the CTG's to be filled into
• Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately
• Maintain confidentiality of records on the telephone in conversation and in writing
• Ensure the reception area is kept tidy.
• Organise ordering of stationery and storage
• Report any problems to line manager as appropriate.
• Book patient in and out of the unit using Oceano
• Make appointments for patients for both scan and consultant appointments
• Print out labels for patients to be seen in the unit
• Rotation of three reception desks between MUAU, DAU and main reception in POW

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy office / customer care environment
• *Knowledge of administrative systems/ office procedures acquired through on the job training.
• *Experience of working in Healthcare

Additional Criteria

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff, service users and stakeholders
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Ability to travel to multiple sites
• *Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust