Patient-Focused GP Receptionist & Admin Support

NHS Jobs; Hull and East Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

York Teaching Hospital NHS Foundation Trust is seeking a reception team member to greet patients and assist in directing them to the appropriate healthcare professional. You will work within the reception team to manage the appointment system and support clinical staff with clerical tasks, ensuring smooth daily operations.

The role emphasizes friendly, efficient service to patients and carers, with duties spanning telephone and in-person engagement as part of a busy GP reception environment.

Qualifications

• Experience in reception or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Good organisational and administrative abilities.

Responsibilities

• Ensure efficient running of appointment system.
• Be aware of the flow of patients into consulting rooms and advise patients regarding delays.
• Help coordinate urgent on-the-day appointments.
• Respond to queries and requests for assistance from patients and visitors.
• Take and process new patient registrations.
• Set up online user accounts and manage telephone communications.

Job description

York Teaching Hospital NHS Foundation Trust is seeking a reception team member to greet patients and assist in directing them to the appropriate healthcare professional. You will work within the reception team to manage the appointment system and support clinical staff with clerical tasks, ensuring smooth daily operations.

The role emphasizes friendly, efficient service to patients and carers, with duties spanning telephone and in-person engagement as part of a busy GP reception environment.