GP Practice Receptionist

NHS Jobs; Holmfirth; On-site; GBP 12,000 - 17,000; Full time

Job summary

Meltham Group Practice is seeking a friendly and professional Receptionist/Administration team member to be the first point of contact for patients and visitors. You will support the smooth day-to-day operations of the GP practice and help patients access the most appropriate services.

The role involves greeting patients, directing them to the right pathway, booking appointments in SystmOne, handling phone enquiries, processing prescriptions, and supporting the wider team in a welcoming

Qualifications

• Experience in reception or admin roles is preferred.
• Ability to greet patients warmly and handle inquiries professionally.
• Good communication and organisational skills.

Responsibilities

• Greet patients and visitors warmly and manage arrivals.
• Direct patients to appropriate services and appointment pathways.
• Book routine and same-day appointments using SystmOne.
• Answer calls, take messages, and coordinate with clinical staff.
• Provide general clerical support and maintain patient records.

Skills

Customer service

Telephone skills

Administrative duties

Tools

SystmOne

Job description

Meltham Group Practice are looking for a friendly, professional, and highly motivated individual looking for a rewarding role in a supportive healthcare environment. We are a forward-thinking and friendly GP practice seeking a dedicated Receptionist/Administration team member to be the first point of contact for our patients and visitors. This is a fantastic opportunity to join our well-established, patient-focused team. You will play a crucial role in helping patients access the most appropriate services while supporting the smooth day-to-day running of the practice.

About the Role

• Patient & Visitor Care: Greet patients warmly, manage arrivals, and respond to enquiries both face-to-face and over the phone with a professional and courteous manner.
• Care Navigation: Help patients navigate our services, directing them to the most appropriate healthcare professional or appointment pathway in line with practice procedures.
• Appointment Management: Book routine and same-day appointments using our clinical system (SystmOne), ensuring the appointment system runs efficiently.
• Telephone Support: Answer calls promptly, record accurate messages, and liaise effectively with the On Call doctor and other clinical staff.
• Administrative Support: Process repeat prescription and home visit requests, scan and code correspondence into patient records, and provide general clerical support to the wider practice team.
• Reception Desk Management: Maintain a tidy, organised, and welcoming reception area, and help ensure the smooth flow of patients.