Patient flow Support worker

The Methodist Church in Britain; Gorleston-on-Sea; On-site; GBP 24,000 - 30,000; Full time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking a Patient Flow Support Worker to join the Patient Flow team. You will help coordinate discharges, transfers and repatriations, liaising with ward teams and external partners to progress patient pathways and address delays.

You will use OPTICA and WardBoard to monitor pathways, support complex discharge needs, and act as a contact for discharge planning and escalation. GCSEs in English and Maths are required.

Qualifications

• GCSE or equivalent in English and Mathematics

Responsibilities

• Support the coordination of patient discharges, transfers and repatriations
• Liaise with ward teams, clinicians, therapists, discharge services and external partners to progress patient pathways
• Identify, investigate and escalation delays and barriers to discharge
• Use OPTICA and WardBoard to monitor pathways, including twice-daily reconciliation of discharge plans, delay reasons and estimated discharge dates
• Monitor and coordinate repatriations to local hospitals, specialist units and acute providers
• Support patients with complex discharge needs, including care packages, rehabilitation, continuing healthcare assessments, housing support and specialist transport
• Act as a point of contact for discharge planning and patient flow escalation
• Attend and support patient flow, long length of stay, escalation and discharge meetings, recording and progressing agreed actions
• Coordinate discharge transport and complex transport such as repatriations and bariatric transfers
• Advise and train staff on OPTICA, patient flow processes and transport booking systems
• Promote data quality through coaching and auditing of patient flow information
• Respond to telephone and email enquiries and maintain accurate, confidential patient records

Skills

Attention to detail

Communication skills

Organisational skills

Confidentiality

Prioritisation

Education

GCSE English & Maths

Tools

OPTICA

WardBoard

Job description

Patient Flow Support Worker in the Patient Flow team at James Paget University Hospitals NHS Foundation Trust, supporting the movement of patients through the hospital. The work centres on coordinating discharges, transfers and repatriations, keeping OPTICA and WardBoard accurate, and chasing the delays that hold patients up. It sits in a busy, changing operational setting, with complex transport such as bariatric transfers and regular contact with ward teams and external partners. Fit depends on GCSE English and Maths or an equivalent qualification.

What the job involves

• Support the coordination of patient discharges, transfers and repatriations
• Liaise with ward teams, clinicians, therapists, discharge services and external partners to progress patient pathways
• Identify, investigate and escalation delays and barriers to discharge
• Use OPTICA and WardBoard to monitor pathways, including twice-daily reconciliation of discharge plans, delay reasons and estimated discharge dates
• Monitor and coordinate repatriations to local hospitals, specialist units and acute providers
• Support patients with complex discharge needs, including care packages, rehabilitation, continuing healthcare assessments, housing support and specialist transport
• Act as a point of contact for discharge planning and patient flow escalation
• Attend and support patient flow, long length of stay, escalation and discharge meetings, recording and progressing agreed actions
• Coordinate discharge transport and complex transport such as repatriations and bariatric transfers
• Advise and train staff on OPTICA, patient flow processes and transport booking systems
• Promote data quality through coaching and auditing of patient flow information
• Respond to telephone and email enquiries and maintain accurate, confidential patient records

Qualifications

• GCSE or equivalent in English and Mathematics

Skills & knowledge

• Enthusiasm for and understanding of the role
• Accuracy and attention to detail
• Excellent communication and organisational skills
• Ability to manage competing priorities in a busy, changing environment
• Maintaining confidentiality

Nice to have

• Evidence of recent learning or development in health
• Understanding of OPTICA and other trust systems
• Understanding of patient pathways