Discharge Command Centre Liaison Officer

York And Scarborough Teaching Hospitals Nhs Foundation Trust

Scarborough

On-site

GBP 23,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Learning and development opportunities

Discounts and staff benefits

Job summary

York and Scarborough Teaching Hospitals NHS Foundation Trust is recruiting a Discharge Liaison Officer to join the Patient Flow team. You will work across acute medical, surgical or elderly wards to optimise discharges and support patients and staff with discharge plans.

The role requires strong communication, organisational skills and the ability to work under pressure in a collaborative, multidisciplinary environment. Weekend rota participation is expected.

Qualifications

Educated to GCSE Level or equivalent. English at C or above – or equivalent qualification/demonstrable experience.
NVQ Level 3 or equivalent experience.
Knowledge and understanding of ward routines and discharging patients.
Experience engaging with service users and stakeholders at different levels.

Responsibilities

Excellent communication skills
Organised and able to prioritise workload
Perform well under pressure in a supportive team

Skills

Negotiation and influence

IT systems experience

Education

GCSE level or equivalent

NVQ level 3 or equivalent

Job description

Job overview

Are you enthusiastic, motivated and looking for a new and exciting challenge?

Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?

If so then this could be the job for you!

York and Scarborough Teaching Hospitals NHS Foundation Trust is looking to recruit an enthusiastic and self motivated Discharge Liaison Officer.

You will be part of the Patient Flow team, working across the acute medical, surgical or elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.

The Discharge Liaison Officer works closely with; ward staff, Social Care, Continuing Health Care and the voluntary sector.

Therefore you must be able to demonstrate collaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.

This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.

Main duties of the job

Excellent communication skills
Organised and able to prioritise workload
Perform well under pressure in a supportive team

You will benefit from working within a small, friendly, experienced, pro-active team who are looking for a colleague with a positive approach, and has a flexible and patient centred approach.

Please note you will be expected to join a weekend rota for this post.

The ability to escalse concerns via appropriate channels of escalation, is also essential in this role. The successful candidate will be required to use a variety of computer applications, and should be confident in IT skills. If you are passionate about making a difference and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

Working for our organisation

Trust Information Pack:

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Qualifications

Essential criteria

Educated to GCSE Level or equivalent. English at C or above – or equivalent qualification/demonstrable experience.
NVQ Level 3 or equivalent experience.

Experience & knowledge

Essential criteria

Knowledge and understanding of the ward routine and processes with regard to discharging a patient
Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities
Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline
Experience of dealing with conflict and resolving effectively
Demonstrable experience of working autonomously
Evidence of effective problem‑solving skills with the ability to be a flexible thinker under pressure
Knowledge of establishing and maintaining robust administrative processes and systems

Desirable criteria